Shipping & Returns

Order Processing

Orders are processed Monday through Friday. Orders placed after 3pm on a Friday will be processed on Monday morning.

Taxes

If you are shipping to Switzerland or to a country in the EU, VAT is included in the price of your product. If you are shipping to any other country, we suggest that you place your order in USD and no VAT will be added. You may be subject to local import duties on your order once it arrives in the country of destination, and this may delay the delivery.

Larger Orders

Any deliveries of 6 or more full-sized serums could be dispatched to you in 2 or more cartons. If this is the case you will receive tracking numbers for each carton.

DELIVERY TO CUSTOMERS IN SWITZERLAND

Orders over 180 CHF – Free Shipping

Orders under 180 CHF – 9.00 CHF

Your delivery will be shipped to you via Swiss Post and should arrive within 2-4 working days. There is no tracking number available but please email info-ch@elixseri.com if you have not received your order after 2 days and we will resolve the issue immediately.

DELIVERY TO CUSTOMERS IN EUROPE (EU COUNTRIES)

Orders over 185 € – Free Shipping

Orders under 185 € – 7.00 €

Your delivery will be shipped to you via DHL. Depending on the country, DHL may work with a local postal service. DHL will email you a tracking number once your order has been dispatched.

Please allow 2-5 working days for delivery and ensure that there is someone ready to accept your parcel when it is scheduled for delivery.

DELIVERY TO CUSTOMERS IN THE UNITED KINGDOM

Orders over £150 – Free Shipping

Orders under £150 – £5.00

Your delivery will be shipped to you via Royal Mail. Royal Mail will email you a tracking number once your order has been dispatched.

Please allow 2-4 working days for delivery and ensure that there is someone ready to accept your parcel when it is scheduled for delivery.

DELIVERY TO CUSTOMERS IN NON-EU EUROPEAN COUNTRIES

Orders over USD 180 – Free Shipping

Orders under USD 180 – $ 15.00

Your delivery will be shipped to you via DHL. Depending on the country, DHL may work with a local postal service. DHL will email you a tracking number once your order has been dispatched.as been dispatched.

Please allow 5-10 working days for delivery and ensure that there is someone ready to accept your parcel when it is scheduled for delivery.

DELIVERY TO CUSTOMERS IN REST OF WORLD

Orders over USD 180 – Free Shipping

Orders under USD 180 – $ 20.00

Your delivery will be shipped to you via DHL. Depending on the country, DHL may work with a local postal service. DHL will email you a tracking number once your order has been dispatched.as been dispatched.

Please allow 7-15 working days for delivery and ensure that there is someone ready to accept your parcel when it is scheduled for delivery.

Returns and Refunds

Order Cancellation

You may cancel your order, provided that the order that not been shipped. Please email us at info@elixseri.com to inform us that you would like to cancel your order.

If your order has already been shipped, please follow our Returns Policy if you still wish to cancel your order.

General Returns

Please note that we only accept returns of Elixseri products purchased on elixseri.com. If your Elixseri product was purchased via one of our authorised retailers you will need to arrange your return or exchange directly with them.

Return the unused and unopened Products to us in their original packaging within 14 days of receipt. Unfortunately, we cannot refund Products that have been opened, used or damaged by you after receipt.

Please ensure that you return the Products wrapped securely and for your protection we recommend that you use a recorded delivery service.

Prior to sending your return, please print out your order confirmation and include this in your package. Also, please send us an email at info@elixseri.com in which you specify your order number and that you plan to return the product(s) unopened and in pristine condition.

please send returns to:

If your shipping address was in Switzerland, please return to:

Elix Beauty AG

Lindenstrasse 33

8008 Zürich

Switzerland

If your shipping address was in the UK, please return to:

Elix Beauty Ltd

20 Russell Road

London W14 8HU

UK

All other returns are to be sent to:

Elix Beauty

LDPC GmbH

Wendelinus Straße 8

77836 Rheinmünster

Germany

Once we have processed your return and confirmed that the product is in pristine condition, we will reimburse you for the cost of the product, not including return shipping charges. This may take up to 12 working days.

Faulty Product or Adverse Reaction Returns

We accept returns if you have had an adverse reaction to the product or if the product is in some way damaged or faulty.

In order to return a damaged product, or one that has led to an adverse reaction, please email us at info@elixseri.com to describe the problem. Will will issue you a return number that you can include in your package in order to receive your reimbursement.

Once a return has been accepted we will aim to process it the day after arrival at our warehouse and we will proceed directly with reimbursement, which may take 5-10 days to appear on your statement. Refunds will only be made to the credit or debit card on which the purchase was made or the PayPal account used for this purchase.

Please note that if you have purchased your Products via one of our stockists you will need to arrange your return or exchange with them directly.