SHIPPING AND RETURNS
SHIPPING AND RETURNS
ORDER PROCESSING
Orders are processed Monday through Friday. Orders placed after 3pm on a Friday will be processed on Monday morning.
TAXES
Where applicable, sales tax is included in the price of your product. You may also be subject to local import duties on your order once it arrives in the country of destination, and this may delay the delivery.
DELIVERY
DELIVERY TO CUSTOMERS IN SWITZERLAND
Orders over 205 CHF – Free Shipping
Orders under 205 CHF – 9.00 CHF
Your delivery will be shipped via Swiss Post and should arrive within 2-4 working days. There is no tracking number available but please email info@elixseri.com if you have not received your order after 4 days and we will resolve the issue immediately.
DELIVERY TO CUSTOMERS IN THE EUROPEAN UNION AND SELECTED EUROPEAN COUNTRIES
Orders over 176 € – Free Shipping
Orders under 176 € – 7.00 €
Your delivery will be shipped to you via DHL. Depending on the country, DHL may work with a local postal service. DHL or your local postal service will email you a tracking number once your order has been dispatched.
Please allow 3-5 working days for delivery and ensure that there is someone ready to accept your parcel when it is scheduled for delivery.
DELIVERY TO CUSTOMERS IN THE UNITED KINGDOM
Orders over £141 – Free Shipping
Orders under £141 – £5.00
Your delivery will be shipped to you via Royal Mail. Royal Mail will email you a tracking number once your order has been dispatched.
Please allow 2-4 working days for delivery and ensure that there is someone ready to accept your parcel when it is scheduled for delivery.
DELIVERY TO CUSTOMERS IN USA, CANADA AND AUSTRALIA
Orders over 205 USD – Free Shipping
Orders under 205 USD – 22.00 USD
Your delivery will be shipped to you via DHL. Depending on the country, DHL may work with a local postal service. DHL or your local postal service will email you a tracking number once your order has been dispatched.
Please allow 7-10 working days for delivery and ensure that there is someone ready to accept your parcel when it is scheduled for delivery.
DELIVERY TO CUSTOMERS IN REST OF WORLD
Orders over 205 USD – Free Shipping
Orders under 205 USD – 26.00 – 34.00 USD, depending on location.
Your delivery will be shipped to you via DHL. Depending on the country, DHL may work with a local postal service. DHL or your local postal service will email you a tracking number once your order has been dispatched.
Please allow 7-15 working days for delivery and ensure that there is someone ready to accept your parcel when it is scheduled for delivery.
RETURNS AND REFUNDS
ORDER CANCELLATION
You may cancel your order, provided that the order that not been shipped. Please email info@elixseri.com to inform us that you would like to cancel your order.
If your order has already been shipped, please follow our Returns Policy if you still wish to cancel your order.
GENERAL RETURNS
Please note that we only accept returns of Elixseri products purchased on elixseri.com. If your Elixseri product was purchased via one of our authorised retailers, you will need to arrange your return or exchange directly with them.
Return the un-used and unopened products to us in their original packaging within 14 days of receipt. Unfortunately, we cannot refund products that have been opened, used or damaged by you after receipt.
Please ensure that you return the products securely wrapped, and for your protection we recommend that you use a recorded delivery service.
Prior to sending your return, please email us at info@elixseri.com specifying your order number and that you wish to return the product(s) unopened and in pristine condition. Please print out your order confirmation and include this in your package.
Please send returns to:
If your shipping address was in Switzerland, please return to:
Elix Beauty AG
Lindenstrasse 33
8008 Zürich
Switzerland
If your shipping address was in the UK, please return to:
Elix Beauty Ltd
20 Russell Road
London W14 8HU
UK
All other returns are to be sent to:
Elix Beauty AG c/o LDPC GmbH
Grüngartenstr. 8
77836 Rheinmünster
Germany
Once we have processed your return and confirmed that the product is in pristine condition, we will reimburse you for the cost of the product, not including shipping charges. This may take up to 12 working days.
FAULTY PRODUCT OR ADVERSE REACTION RETURNS
We accept returns if you have had an adverse reaction to the product or if the product is in some way damaged or faulty.
To return a damaged product, or one that has led to an adverse reaction, please email us at info@elixseri.com to describe the problem. We will issue you a return number that you can include in your package in order to receive your reimbursement.
Once a return has been accepted, we aim to process it the day after arrival at our warehouse and we will proceed directly with reimbursement, which may take 5-10 days to appear on your statement. Refunds will only be made to the credit or debit card on which the purchase was made, or the PayPal account used for this purchase.
Please note that if you have purchased your Products via one of our stockists you will need to arrange your return or exchange with them directly.