Shipping & Returns

Shipping

Standard Delivery

Free with orders over £150. Please consult table for eligible markets and specify Standard Delivery at checkout.

Order Processing

Orders are processed Monday through Friday. Orders placed after 3pm on a Friday will be processed on Monday morning.

Taxes

If you are shipping to Switzerland or to a country in the EU, VAT is included in the price of your product. If you are shipping to any other country, we suggest that you place your order in USD and no VAT will be added. You may be subject to local import duties on your order once it arrives in the country of destination, and this may delay the delivery.

Larger Orders

Any deliveries of 6 or more full-sized serums could be dispatched to you in 2 or more cartons. If this is the case you will receive tracking numbers for each carton.

DELIVERY TO CUSTOMERS IN SWITZERLAND

Orders over 180 CHF – Free Shipping

Orders under 180 CHF – 9 CHF

Your delivery will be shipped to you via Swiss Post and should arrive within 1-2 working days. There is no tracking number available but please email info-ch@elixseri.com if you have not received your order after 2 days and we will resolve the issue immediately.

DELIVERY TO CUSTOMERS IN EUROPE (EU COUNTRIES)

Austria, Belgium, Czech Republic, Denmark, France, Germany, Luxembourg, Monaco, Netherlands, Poland, Andorra, Aland Islands, Hungary, Isle of Man, Italy, San Marino, Slovakia, Slovenia, Spain, Sweden, Vatican City, Bulgaria, Croatia, Cyprus, Estonia, Finland, Gibraltar, Greece, Guernsey, Ireland, Latvia, Lithuania, Jersey, Malta, Portugal, Romania

Orders over 185 € – Free Shipping

Orders under 185 € – 7 €

Your delivery will be shipped to you via our trusted partner DHL. Depending on the country, DHL may work with a local postal service. DHL will email you a tracking number once your order has been dispatched.

Please allow 2-5 working days for delivery and ensure that there is someone ready to accept your parcel when it is scheduled for delivery.

DELIVERY TO CUSTOMERS IN THE UNITED KINGDOM

Orders over 185 € – Free Shipping

Orders under 185 € – 7 €

Your delivery will be shipped to you via our trusted partner DHL. Depending on the country, DHL may work with a local postal service. DHL will email you a tracking number once your order has been dispatched.

Please allow 2-5 working days for delivery and ensure that there is someone ready to accept your parcel when it is scheduled for delivery.

Returns

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