Our Terms & Conditions
These Terms and Conditions (“Terms and Conditions”) comprise our Privacy Policy and Website Terms of Use and apply to all purchases of Elixseri products (“Products”) on our website elixseri.com (“Website”). By using the Website or ordering any Products you agree to be bound by these Terms and Conditions. If you fail to accept these Terms and Conditions, you will not be able to order Products from the Website.
1. Understanding our Terms and Conditions
• “We”, “us” or “our” means Elix Beauty AG (Switzerland) / Elix Beauty Ltd (UK)
• “You” or “your” means you, the person buying products from our Website.
• Currently these Terms and Conditions are only available in English.
2. About us
2.1 Elix Beauty AG is a Swiss registered company under company registration number 149.963.561 and German VAT number 09407 / 17915. Elix Beauty AG operates the website elixseri.com/de from its principal place of business:
Elix Beauty AG
Lindenstrasse 33,
8008 Zürich
Switzerland
2.2 Elix Beauty Ltd is a UK registered company under company registration number 9096362 and UK VAT number 376 3078 75. Elix Beauty UK operates the websites www.elixseri.com from its principal place of business:
Elix Beauty Ltd
20 Russell Road
London W14 8HU
UK
3. Our Products
3.1 We are a range of cosmeceutical serums. Intelligent micro-biotic formulations, based on nature, perfected through science. Details of products, application and treatment suggestions can be found on each product page
3.2 Our Products are made in small batches to ensure quality. Minor inconsistencies may occur from batch to batch and are completely normal. You, as the buyer are entitled to return the Product(s) only if the variation renders them totally unfit for the purpose for which they were sold.
3.3 The images of the Products on our Website are for illustrative purposes only and may vary slightly to the actual Product that you purchase.
3.4 The information and description of Products on the Website are correct at the time of entering the information into the system. They may not reflect the product at exactly the moment you place an order.
3.5 We take all reasonable care to ensure that Product prices are correct at the time of entering the information into the system. However, it is always possible that, despite our efforts, some of the Products on our Website may be incorrectly priced. If we discover an error in the price of the Products you have ordered we will contact you and give you the option of continuing to purchase the Products at the correct price or cancelling your order. We do not have to provide the Products to you at a lower price where we have made a pricing error. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat your order as cancelled. Should prices change this will not affect any order that was confirmed in our communications to you.
3.6 All Products shown on our Website are subject to availability. We will inform you by email as soon as possible if the Product you have ordered is not available and we will refund the cost of any Product(s) that we could not send to you.
4. Prices
4.1 The Euro, British Pound and Swiss Franc prices indicated for Products available via the Website are all inclusive of sales tax (ie VAT and where applicable) at the current rates and are exclusive of delivery charges. The US Dollar prices for the Products are net and free of VAT or sales tax. As such, some overseas orders may be subject to local import duties and taxes for which you will be liable.
4.2 If you require a VAT invoice, please contact us.
5. Your Account
5.1 You do not have to register an account with us to enjoy our Website or to buy Products. However, should you choose to create an account, there are several benefits such as customised communication and advice; easier and faster checkout; storing and editing delivery addresses and billing information and the ability to review previous purchases and order history.
5.2 When you register or buy Products through our Website, you will be required to provide certain information including your name, phone number and email address and you will be responsible for ensuring that the information provided to us is up to date. Please contact us if there are changes or alternatively you can update your details on “My Account”.
5.3 You may only enter details of a credit or debit card, which you are legally entitled to use. We reserve the right to request additional evidence or proof of billing information where we think this is necessary. You confirm that all information you provide to us at any time is true, accurate and complete.
5.4 You are responsible for maintaining the confidentiality of your account and password and for taking all reasonable measures to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. If you have reason to believe that your password has become compromised, you should contact us immediately. If you forget your password we will reset it upon your request and send it to the email address you provided when you registered.
5.5 Should you wish to cancel your account at any time, please contact us by email.
5.6 We reserve the right to refuse service and/or terminate accounts without prior notice if you violate these Terms and Conditions or if we decide, in our sole discretion, that it would be in our best interests to do so.
6. Buying Products from us
6.1 You may only buy Products from our Website if you are at least 18 years old.
6.2 You may not buy Products from our Website for resale or business purposes and any samples you purchase or receive from us are for your personal use only and are not for resale.
6.3 Our order process allows you to check and amend before submitting your order. Please take the time to read and check your order.
6.4 By clicking on “Place Order” in the check-out process you are committing yourself to buying and paying for the Products in your order. This is your acceptance to enter into a Contract with Elix Beauty. The contract is subject to these Terms and Conditions and by placing an order, you confirm that you accept these Terms and Conditions.
6.5a After placing your order, you will receive an order confirmation via email. Please note that this does not mean that your order has been accepted.
6.5b If we accept your order, we will confirm this to you by sending you a shipping confirmation via email.
6.6 Only the Products listed in the shipping confirmation are included in the contract between you and us. If there are any errors, please contact us as soon as possible.
6.7 If we are unable to supply you with a Product because it is out of stock, we will take it off your order and only deliver the available items. If you have already paid for the Product we will refund you the undelivered items (s) as soon as possible.
6.8 We reserve the right, with or without notice, to cancel or reduce the quantity of any orders that we believe may result in the violation of our Terms and Conditions.
6.9 All offers and promotions on the Website are exclusive, unless otherwise stated, and cannot be used in conjunction with any other offer or promotion. Offers cannot be extended beyond their expiry date as stated.
6.10 Free samples are subject to availability. We reserve the right to substitute and send you another sample.
6.11 By agreeing to our T&C’s at checkout, you consent to receive invitations to review the products in your order.
7. Methods of Payment
7.1 You can pay for Products using a debit or credit card or PayPal. We process your orders securely, using data encryption.
7.2 By ordering Products through our Website, you authorise us to perform credit and anti-fraud checks on you and the payment method that you have provided. These checks may be required to verify your identity, to validate your credit or debit card, to obtain an initial credit or debit card authorisation and/or to authorise individual purchases. You authorise us to disclose information provided by you, including personal information, to third parties such as banks and the providers of credit reports for the purposes of these checks, and accept that such parties may keep a record of that information. You also agree that we may make the information we receive from such checks available to third parties including fraud prevention and credit reference agencies. We reserve the right to put in place additional payment security systems from time to time.
7.3 If the amount due from you cannot be debited or charged your order will be cancelled. We may contact you using the contact details you provided during the order process.
7.4 Your debit card or credit card will be charged when we ship your order at which point we take payment for the Products and all applicable delivery charges.
7.5 We will retain the legal ownership of the Products until full payment has been made by you and such payment has been received by us. Legal ownership of the Products will immediately revert to us if we refund any such payment to you.
8. Delivery
8.1 We will deliver your order in the estimated timeframe. If we are unable to meet the estimated delivery date due of an event outside of our control we will contact you with a revised estimated delivery date. We do not accept any liability for delayed delivery caused by any third party.
8.2 Delivery will be completed when we deliver the Products to the address provided. Please ensure that the delivery details you provide are accurate, we will not be held responsible for any delayed or failed deliveries as a result of customer errors.
8.3 You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such laws or regulations.
9. Acceptance of Products
You are responsible to inspect the Products upon delivery to check that your order is complete and undamaged. Should there be any problem with your delivery, please consult our Returns Policy and notify us as soon as possible and at the latest within 48 hours of receipt of the Products.
10. Returns and Refunds
Order Cancellation
You may cancel your order, provided that the order that not been sent to the Elix Beauty Warehouse. Customers with an account can cancel the order in My Account section and by clicking on the View Order Page.
Customers who checked out as a guest and who have no account need to email us at orders@elixseri.com and we will cancel the order if it has not been dispatched.
If your order has already been shipped, please follow our Returns Policy if you still with to cancel the order.
General Returns
Please note that we only accept returns of Elixseri products purchased on elixseri.com, elixseri.ch, elixseri.co.uk and elixseri.eu. If your Elixseri product was purchased via one of our authorised retailers you will need to arrange your return or exchange directly with them.
Return the unused and unopened Products to us in their original packaging within 14 days of receipt. Unfortunately, we cannot refund Products that have been opened, used or damaged by you after receipt.
Please ensure that you return the Products wrapped securely and for your protection we recommend that you use a recorded delivery service.
Prior to sending your return, please print out the order confirmation and include this in your package. Also, please send us an email at info@elixseri.com in which you specify your order number and that you plan to return the product(s) unopened and in pristine condition.
please send returns to:
If you bought from elixseri.com/de or elixseri.com/fr or elixseri.com/int and paid in EURO or US $ please send your return to
Elix Beauty
LDPC GmbH
Wendelinus Straße 8
77836 Rheinmünster
Germany
If you bought from elixseri.com/de or elixseri.com/fr and paid in SWISS FRANCS, please send your return to
Elix Beauty AG
Lindenstrasse 33
8008 Zürich
Switzerland
If you bought from elixseri.com/en and paid in BRITISH POUNDS, please send your return to
Elix Beauty Ltd
20 Russell Road
London W14 8HU
UK
Once we have processed your return and confirmed that the product is in pristine condition, we will reimburse you for the cost of the product, not including return shipping charges. This may take up to 12 working days.
Faulty Product or Adverse Reaction Returns
We accept returns if you have had an adverse reaction to the product or if the product is in some way damaged or faulty.
In order to return a damaged product, or one that has led to an adverse reaction, please email us at info@elixseri.com to describe the problem. Will will issue you a return number that you can include in your package in order to receive your reimbursement.
Once a return has been accepted we will aim to process it the day after arrival at our warehouse and we will proceed directly with reimbursement, which may take 5-10 days to appear on your statement. Refunds will only be made to the credit or debit card on which the purchase was made or the PayPal account used for this purchase.
Please note that if you have purchased your Products via one of our stockists you will need to arrange your return or exchange with them directly.
11. Intellectual Property Rights
The rights in the designs and the content of this Website are owned by Elix Beauty. They are protected by copyright and other intellectual property rights. You may not copy, reproduce, modify, distribute or display any part of this site without Our prior written consent. All trademarks, product names, company names or logos featured on the Website are the property of Elix Beauty.
We have taken great care in creating this Website and to the best of our knowledge have ensured that all the details, descriptions and pricing are accurate. However, there may be occasions when some of the information featured on the Website may contain incomplete data, typographical errors or inaccuracies. We do not take any responsibility for inaccurate information and reserve the right to amend errors or to update product information at any time without prior notice. We have also tried our best to display the Products as accurately as possible on the Website. However, we cannot guarantee that your monitor’s display will accurately reflect either the colour or the size of the Products.
12. Limited License
We grant you a limited, revocable, and non-exclusive license to access and make personal use of the Website. This limited license does not include the right to:
• Frame or utilise framing techniques to enclose the Website or any part of it.
• Modify the Website or individually download any of its components (including images, styles and copy).
• Make any use of the Website or its content other than for personal use.
• Create any derivative work based upon either the Website or its content.
• Collect account information for the benefit of another party.
• Use any meta tags or any other source code from the Website.
• Take any action that may unreasonably burden or load our Website and its infrastructure.
• Use any Trademark without our express permission.
We have the right to remove any link to the Website and or its content. Any unauthorised use by you of the Website terminates the limited license without prejudice to any other remedy provided by applicable law.
13. Press Articles
Elix Beauty AG does not accept any responsibility for any celebrity endorsements in the Press articles displayed on this website. All articles have been reproduced here as they were originally printed and written by the original publisher. Any false claims or endorsements are the responsibility of the original publisher.
14. Our Liability
14.1 If we fail to comply with these Terms and Conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms and Conditions or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into the Contract.
14.2 We only supply Products (including any free samples provided with your order) for domestic and private use. You agree not to use the Products for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
14.3 We do not in any way exclude or limit our liability for:
• 14.3.1 death or personal injury caused by our negligence;
• 14.3.2 fraud or fraudulent misrepresentation; and
• 14.3.3 any matter in respect of which it would be unlawful for us to exclude or restrict our liability.
15. Your Obligations and Responsibilities
In the access or use of the Website, you shall comply with these Terms and Conditions. You shall act always in accordance with the law, custom and in good faith. You may not make any change or alteration to the Website or any content or services that may appear on this Website and may not impair in any way the integrity or operation of the Website. Without limiting the generality of any other provision of these Terms and Conditions, if you default negligently or willfully in any of the obligations set forth in these Terms and Conditions (including our Privacy Policy) you shall be liable for all the losses and damages that this may cause to Elix Beauty, our affiliates, partners or licensors.
16. Your Personal Information
We use your personal information only in accordance with our Privacy Policy (available at Privacy Policy). Please take the time to read our Privacy Policy as it includes important information which apply to you.
17. Right to Alter Terms and Conditions
We reserve the right to alter these Terms & Conditions without notice from time to time. If any of these Terms and Conditions is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms and Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.
18. Complaints and Queries
Should you have any reasons for a complaint, we will endevaour to respond and resolve the issue as soon as possible. Please contact us via email at info@elixseri.com
19. Your Feedback
Subject to our privacy policy, in relation to any unsolicited information that you send us, either thoughts, queries, suggestions or ideas regarding our products, systems, advice or results, you hereby grant Elixseri a non-exclusive and royalty-free right to use, reproduce, modify, adapt, publish, sell, assign, translate, transfer, sub-license, create derivative works from, distribute and display the information in any form, media or technology, either alone or as part of other works. Should you wish us to stop using this information once published, you will need to inform us in writing.
20. Governing Law and Jurisdiction
20.1 These Terms and Conditions are governed by Swiss law. This means that your use of this Website and any purchase by you of any Products from Elixseri/ Elix Beauty shall be governed by Swiss Law.
20.2 You and we both agree that the courts of Zurich will have exclusive jurisdiction of any disputes.
21. General
You acknowledge and agree that these Terms and Conditions, which include our Privacy Policy, constitute the complete and exclusive agreement between us concerning your use of or purchases on the Website, and supersede and govern all prior proposals, agreements, or other communications. We reserve the right, in our sole discretion, to change these Terms and Conditions at any time by posting the changes on the Website.